Policies

Delivery costs
Delivery across Adelaide varies from $15 - $45. Rate depends on distance from 109 King William Road.

Free delivery for orders over $100 for the suburbs local to our shop:
5034 - Clarence Park, Goodwood, Kingspark, Millswood, Wayville 
5061 - Hyde Park, Malvern, Unley, Unley Park
5063 - Eastwood, Frewville, Fullarton, Highgate, Parkside

Same day delivery
Orders must be placed before 12pm ACDT.  Orders placed after this time will be delivered the following day (excluding weekends)

Standard delivery and pickup days
We deliver Monday - Friday and pickups are also from Monday to Friday. Our shop is not open and we do not deliver on public holidays.

Delivery times
Our standard delivery times are between 9.30am - 7:00pm Monday - Friday. We cannot guarantee specific times on a given day but will do our best to accommodate your delivery needs. It is best if your delivery location can be accessed at any time between 9.30am - 7:00pm.

Pickups
Monday - Friday from 8.30am - 5.30pm from our shop at 109 King William Road, Hyde Park, 5061.

Large orders
Should you require multiple products, cards and messages please call us and we will assist you with placing your order over the phone.

Delivery area as far as
North to Elizabeth
East to Harrogate
South to McLaren Vale 
West to Noarlunga

Rural/difficult delivery addresses
Delivery address can be difficult to find and sometimes have incorrect numbers specified. If incorrect numbers are supplied, Austin Bloom will attempt to do the delivery but cannot guarantee successful delivery. If the delivery address is rural or difficult to find, please note helpful directions in the ‘Special instructions’ section.

Special delivery instructions
Please note any specific information related to deliveries that would help our drivers successfully deliver. This may be a sheltered area to put the products, dogs on site, specific access requirements or general street directions if the location is hard to find.

Failed deliveries
If for some reason we are unable to deliver or leave your products at the required destination, a calling slip will be left. The products may be picked up from our CBD store, or another delivery may be arranged (which will incur a delivery fee).

If incorrect numbers, address, locations or delivery information is supplied, Austin Bloom cannot be held liable for failed deliveries.

If flowers or alcohol are unable to be delivered due to no recipient being home or lack of access into a property, Austin Bloom cannot be held liable. Additional fees may be required for redelivery.

Alcoholic goods
If you purchase a bottle of alcohol with your flowers, these may be delivered, but cannot be picked up from our workshop, due to liquor licensing constraints. The recipient must be 18 years or older to receive goods on delivery. If no one is home, the goods cannot be left on site and alternative delivery will need to be arranged.

Hot weather policy
Austin Bloom will not leave flowers in adverse heat conditions (if no one is home), as this will affect our product and shorten its life. The product may be collected from our store or depot, or another delivery may be arranged which will incur a delivery fee.

Flower policy
Within each Austin Bloom theme we buy and work with the best flowers, foliages and plants that each season has to offer. We use local growers wherever possible and occasionally may struggle to source a particular flower, and so will make appropriate substitutions of equal value where necessary. We use specific flowers for each theme which are interchangeable throughout the year, and cannot guarantee that the product you receive looks exactly as the images shown.

Complaint policy
Should there be any concerns, please call the store directly and we will do our best to resolve these issues.

Gift vouchers policy
Vouchers can only be used for the purpose specified and are valid until the date specified on the voucher.

 

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